Refund & Cancellation Policy

Event-specific conditions

Review the event’s cancellation, postponement, admission and refund terms before payment. Eligibility depends on those published conditions and applicable legal rights. Event organizers are responsible for delivering their events and meeting their event-related refund obligations.

How to request a refund

Use the refund request option on your order where available, or contact support with your order number, event name and reason. For a duplicate or incorrect charge, include the payment reference. Do not send card security codes, passwords or one-time payment codes.

A submitted request is reviewed against the event terms and transaction record. It is not automatically approved. Contact support promptly if an event is cancelled, postponed or materially changed so we can help confirm the available options.

Approval, amount and processing

When a refund is approved, we confirm the amount, any applicable treatment of fees, the refund method and expected processing time. Bank and payment-provider processing can affect when funds appear in your account. Keep the refund reference until completion.

An order cancellation and a completed refund are different statuses. A refunded or cancelled ticket must not be used for entry. Partially refunded orders retain the status and balance recorded against that order.